Almost nine months after General Motors began recalling millions of its cars for an ignition switch defect, nearly half of the vehicles still have not been repaired.
GM recently said it has taken steps to improve outreach to owners who have not yet scheduled repairs, including the use of social media and a new call center with a staff of 72. But many owners who requested repairs months ago are still waiting for the work to be done, The New York Times reports. Some owners have contacted federal regulators to ask why it is taking so long and they have raised safety concerns about the long waits. Thirty deaths have been linked to the defective ignition switch and a recent crash death may also be linked to the switch. On October 9th, 25-year-old Brittany Alfarone was killed in a crash in her 2006 Chevrolet Cobalt, one of the recalled models. Deirdre Betancourt said her daughter had twice tried to have the car repaired but had been turned away by two dealers. More Months after Recall Many GM Cars Still Have not Been Repaired